Welcome to visit the official website of [FIREFLY TECH HK CO., LIMITED] (hereinafter referred to as "the Company") and use the related services provided by the Company (including but not limited to all website functions such as website browsing, information inquiry, message consultation, account registration, interactive communication, as well as related services adapted to various third-party cooperative platforms, collectively referred to as "the Services" below). We fully understand the importance of your personal information to you and respect and strictly protect your privacy and security. This Privacy Policy is formulated in accordance with the Personal Information Protection Law of the People's Republic of China, the Data Security Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the relevant rules of the developer backends of various third-party cooperative platforms, and the Company's website operation specifications. It aims to clearly inform you of how we collect, use, store and protect your personal information, as well as the relevant rights you enjoy. Please carefully read and fully understand all the contents of this Policy before using the Services. Once you start using the Services (including but not limited to visiting the Company's official website and using the Company's services associated with third-party cooperative platforms), it shall be deemed that you have read, understood and voluntarily accepted all the provisions of this Policy.
1. Scope of Application
This Privacy Policy applies to all services provided by the Company's official website, as well as related services adapted to various third-party cooperative platforms and required to be filled in the corresponding platform developer backends, including but not limited to website browsing, information release, message consultation, account registration, online interaction, service reservation and other related functions. It does not apply to other third-party platforms, third-party applications or third-party services (such as other external links you jump to through the Company's website, non-cooperative third-party platforms, and other services of various third-party cooperative platforms themselves). Please refer to the privacy policies of third-party related services separately. This Policy also complies with the relevant requirements of the developer backends of various third-party cooperative platforms and is used to complete the information filling and compliance review of the developer backends of each platform.
2. Personal Information We Collect
To ensure the normal operation of the Company's website, improve service quality, provide you with better and more convenient services, and meet the compliance requirements of the developer backends of various third-party cooperative platforms, we only collect the personal information necessary to achieve the above purposes, and do not collect information unrelated to the Services or excessively collect information. The specific types and purposes of the collected information are as follows, taking into account the needs of both website services and the services associated with various third-party cooperative platforms:
2.1 Necessary Personal Information
1. Identity identification and account-related information: If you register an account on the Company's website or log in to the Company's website/related services through an account of a third-party cooperative platform, with your active authorization, we will obtain your relevant identity information. When registering a website account, we will collect the mobile phone number, email address or user name (optional) and password you actively provide to create a website account for you, identify your identity, and realize functions such as account login and password retrieval; when logging in through association with an account of a third-party cooperative platform, we will obtain the public information of your account on that platform (including avatar, nickname, and platform user ID) to facilitate quick associated login to the Company's services without you having to register repeatedly. At the same time, it is used to display your personal information (such as avatar and nickname on the personal center of the website and the service page associated with the third-party cooperative platform). This authorization also complies with the relevant rules of the developer backends of various third-party cooperative platforms.
2. Device and access information: To ensure the normal operation of the website, adapt to different device models, prevent network security risks, conduct security risk control, and optimize the website browsing experience and count website access data, we will automatically collect the device-related information and access records when you use the Services (including visiting the website and using the services associated with third-party cooperative platforms), including device model, operating system version, unique device identifier (such as IMEI, Android ID, Mac address), network type, IP address, device operation status information, as well as access records such as website access time, visited pages, browsing duration, and access frequency. This information is only used for device adaptation, security protection, website optimization and data statistics, not for identifying your personal identity, and complies with the relevant requirements of the developer backends of various third-party cooperative platforms on data collection.
3. Basic service information: To ensure that you can normally use the core services of the website, we will collect your basic service-related information, such as website browsing records and service selection records (such as the type of reserved service and the category of consultation content), to record your service needs, optimize the service process, ensure that you can smoothly use all core functions of the website, and provide support for the service compliance review of the developer backends of various third-party cooperative platforms.
2.2 Non-necessary Personal Information
1. Interaction and consultation information: If you use the message consultation, online customer service, comment interaction and other functions of the Company's website, or submit consultations and feedback to the Company through third-party cooperative platforms, we will collect the feedback content, consultation questions you actively provide, as well as the contact information you actively provide (such as mobile phone number and email address; if you do not actively provide it, we will use the relevant information you provided during registration). This information is only used to handle your consultations, feedback or complaints, and will be promptly cleaned up or anonymized after handling, and complies with the relevant management requirements of the developer backends of various third-party cooperative platforms on user interaction data.
2. Service reservation and transaction-related information: If you make service reservations or online transactions (if any) through the Company's website, we will collect the reservation information you actively provide (such as reservation time, reserved service content, and contact address) and transaction information (including order number, transaction amount, transaction time, and payment method). This information is only used to complete reservation, transaction and after-sales matters (such as reservation reminders, order verification, and refund processing), and we will not collect your sensitive payment information such as bank card number and password (the payment link is undertaken by a third-party payment institution; please refer to its privacy policy separately); if the transaction or reservation service is associated with a third-party cooperative platform, the relevant information will be stored and used in compliance with the rules of the corresponding platform's developer backend.
3. Personalized service-related information: If you wish to obtain more personalized website services (such as personalized recommendations and customized consultations), with your active consent, we will collect your service preferences, interest tendencies and other information to push content and services that meet your needs. You can turn off personalized services at any time to stop the collection and use of such information, which will not affect your use of the core functions of the website and the services associated with various third-party cooperative platforms.
2.3 Information Not to Be Collected
We will not collect personal information unrelated to the Company's website services and the services associated with third-party cooperative platforms, such as your ethnicity, religious beliefs, political views, marital status, property status, and medical and health information. We will not collect unauthorized information such as your address book, short messages, photo albums, and call records, unless we have obtained your explicit consent and it is really necessary, and we will strictly abide by the prohibitive requirements of the developer backends of various third-party cooperative platforms on information collection.
3. Rules for the Use of Personal Information
1. We will strictly use your personal information in accordance with the purposes stated in this Privacy Policy and will not use it beyond the scope related to the collection purposes; if it is necessary to expand the scope of use of personal information or change the purpose of use (including adapting to the relevant compliance requirements of the developer backends of various third-party cooperative platforms) due to business development needs, we will inform you in advance through website announcements, pop-ups, private messages (including private messages of various third-party cooperative platforms) and other methods, and will only use it after obtaining your consent.
2. We will not use your personal information for any purpose not authorized by you, and will not use personal information for targeted advertising pushes (including targeted pushes on various third-party cooperative platforms), unless we have obtained your explicit consent, and we will strictly abide by the relevant rules of the developer backends of various third-party cooperative platforms on advertising pushes and information use.
3. To optimize website services, improve service quality, and improve the user experience of the services associated with various third-party cooperative platforms, we may conduct statistics and analysis on the collected non-personal identity information (such as device information, website access records, and usage data of the services associated with third-party cooperative platforms) to form an anonymized data analysis report. This report does not contain any information that can identify your personal identity and can be used for website optimization, service upgrading, industry analysis and other purposes, and can also be used for compliance data filling in the developer backends of various third-party cooperative platforms.
4. In accordance with the relevant laws and regulations, the agreements of this Policy, and the relevant requirements of the developer backends of various third-party cooperative platforms, we will provide your personal information to regulatory authorities and corresponding third-party cooperative platforms when necessary (such as cooperating with security inspections, handling complaints and reports, and completing compliance reviews), but we will strictly control the scope of information provided, only provide the information necessary to achieve the purpose, and require the relevant parties to strictly keep it confidential and not use it for other purposes.
4. Storage and Protection of Personal Information
4.1 Storage Method and Period
1. Your personal information will be stored on the Company's compliant servers and the compliant storage locations designated by the developer backends of various third-party cooperative platforms (if necessary). The storage location complies with the relevant requirements of the laws and regulations of the People's Republic of China and various third-party cooperative platforms to ensure the security of data storage, and at the same time meets the compliance review standards of the developer backends of various third-party cooperative platforms for data storage.
2. We will store your personal information in accordance with the principles of "minimum necessity and shortest period", taking into account the needs of both website services and the services associated with various third-party cooperative platforms: necessary personal information (such as identity identification information, device information, and account association information of third-party cooperative platforms) will be stored continuously during your use of the Services until you cancel your account; non-necessary personal information (such as consultation records, reservation information, and transaction information) will be promptly cleaned up or anonymized after the collection purpose is achieved (the anonymized data can continue to be used for statistics and analysis, and service optimization).
3. If you cancel your account on the Company's website (or terminate the association with the account of a third-party cooperative platform), we will delete all your personal information within 15 working days after the cancellation is completed (except as otherwise stipulated by laws and regulations; if it is necessary to retain information for compliance inspection, it will be anonymized and not used for other purposes), and at the same time synchronously update the relevant data status of the developer backend of the corresponding third-party cooperative platform to ensure compliance with the platform rules.
4.2 Security Protection Measures
1. We adopt industry-standard security technologies and protection measures, including data encryption, access permission control, security audit, vulnerability detection, firewall protection, etc., to prevent your personal information from being leaked, tampered with, lost or abused. At the same time, it complies with the relevant requirements of the developer backends of various third-party cooperative platforms on data security to ensure the data security of website services and the services associated with various third-party cooperative platforms.
2. We strictly restrict the access permission of personal information, and only authorize necessary staff (such as technical personnel, customer service personnel, and compliance personnel) to access your personal information. We conduct strict security training and management on the access personnel, sign confidentiality agreements, clarify confidentiality responsibilities, and establish access log records to track access behaviors throughout the process to ensure that data access is supervisable and verifiable.
3. We will regularly inspect and evaluate the security of personal information, promptly repair security vulnerabilities, and improve security protection capabilities; if a security incident such as personal information leakage or tampering occurs, we will immediately activate the emergency response plan, take remedial measures to reduce security risks, and promptly inform you and the relevant regulatory authorities in accordance with the relevant laws and regulations and the requirements of various third-party cooperative platforms, and simultaneously issue relevant notices on the Company's website and the service pages associated with various third-party cooperative platforms.
4. Please note that your website account password and the associated login authorization information of third-party cooperative platforms are kept by you. Do not disclose them to others. If you find any abnormal account login or information leakage, please contact us in a timely manner. We will assist you in freezing the account, changing the password, verifying the situation and handling it; at the same time, please use the device and network standardizedly to avoid personal information leakage due to device loss or network security problems.
5. Sharing, Transfer and Disclosure of Personal Information
1. Sharing: We will not take the initiative to share your personal information with any third party unless we have obtained your explicit consent or it is required by laws and regulations or the rules of the developer backends of various third-party cooperative platforms. If it is necessary to share personal information with third-party cooperative institutions (such as third-party payment institutions, data statistics service providers, and server hosting institutions) due to business needs, we will strictly screen the cooperative institutions, sign confidentiality agreements, clarify the scope of information use and confidentiality responsibilities of the cooperative institutions, supervise the information use of the cooperative institutions to ensure the security of your personal information, and simultaneously adapt the relevant sharing situation to the compliance requirements of the developer backends of various third-party cooperative platforms.
2. Transfer: We will not transfer your personal information to any third party unless there is an enterprise change such as merger, division, acquisition, or bankruptcy. Before the transfer, we will inform you in advance, and after obtaining your consent, transfer the personal information to the transferee, and require the transferee to continue to perform the information protection obligations agreed in this Privacy Policy. If the transferee cannot perform the obligations, we will terminate the transfer in advance and take measures to protect the security of your personal information; if the transfer involves the relevant data of the developer backend of a third-party cooperative platform, it will be implemented in strict accordance with the rules of the corresponding platform to ensure compliance.
3. Disclosure: We will not disclose your personal information unless we have obtained your explicit consent or it is required by laws and regulations (such as cooperating with regulatory authorities to disclose inspection information). When disclosing, we will strictly control the scope of disclosure, only disclose the information necessary to achieve the purpose, and ensure that the disclosure complies with the relevant rules of the developer backends of various third-party cooperative platforms and does not disclose your sensitive personal information.
6. Your Rights to Personal Information
In accordance with the relevant laws and regulations and the rules of the developer backends of various third-party cooperative platforms, you legally enjoy the following rights to personal information. We will provide you with convenient ways to exercise your rights, taking into account the scenarios of both website services and the services associated with various third-party cooperative platforms to ensure that you can smoothly exercise your relevant rights:
1. Right of access and copy: You can log in to the personal center of the Company's website at any time to access and copy your personal information (such as account information, consultation records, reservation records, transaction records, etc.); if you use the Services through association with an account of a third-party cooperative platform, you can also access the personal information use records related to the Company's services through the relevant entrance of the corresponding platform.
2. Right of correction: If you find that your personal information (such as website account information, personal data, and contact information) is incorrect, you can correct it yourself in the personal center of the website or contact us for assistance in correction; for the correction of the associated information of the account of a third-party cooperative platform, you can operate through the relevant functions of the corresponding platform or contact us for coordination and handling.
3. Right of deletion: If you believe that the personal information we collect and use exceeds the necessary scope, or you no longer need to use the Company's services, you can contact us to apply for the deletion of your personal information. After verifying your identity, we will delete it for you in a timely manner (except as otherwise stipulated by laws and regulations); after deletion, we will synchronously delete the relevant personal information stored in the developer backend of the corresponding third-party cooperative platform (if necessary) to ensure data consistency.
4. Right to withdraw authorization: You can withdraw the authorization for us to collect information at any time, such as closing the associated authorization of the account of a third-party cooperative platform, turning off personalized services, and canceling the provision of contact information. After withdrawing the authorization, we will stop collecting the corresponding personal information, but it will not affect the legal use of the information collected before the withdrawal of authorization; to withdraw the associated authorization of the account of a third-party cooperative platform, you can operate through the relevant functions of the corresponding platform or contact us for assistance in handling.
5. Right to cancel account: You can contact us to apply for canceling your account on the Company's website. After the account is canceled, we will delete all your personal information in accordance with the agreement of this Policy (except as otherwise stipulated by laws and regulations), and terminate the association with the accounts of various third-party cooperative platforms, and update the relevant data status of the developer backends of the corresponding platforms; after the account is canceled, you will no longer be able to use the account to log in and use the Company's website and associated services, and the relevant service records and data will not be recoverable. Please operate with caution.
6. Right of complaint and report: If you believe that our personal information processing behavior violates the relevant laws and regulations, this Privacy Policy, or infringes on your personal information rights and interests, you can contact us to make a complaint and report. After receiving your complaint and report, we will verify and handle it in a timely manner and feed back the handling result to you; at the same time, you can also complain about relevant issues to the platform's developer backend in accordance with the rules of the corresponding third-party cooperative platform.
7. Protection of Minors' Personal Information
We attach great importance to the protection of minors' personal information, and strictly protect the security of minors' personal information in accordance with the relevant laws and regulations, the rules for the protection of minors in the developer backends of various third-party cooperative platforms, and the norms for the protection of minors on the Company's website, taking into account the scenarios of both website access and the services associated with various third-party cooperative platforms:
1. If you are a minor under the age of 14, you need to read this Privacy Policy accompanied by your guardian, and can only use the Services (including the services associated with various third-party cooperative platforms) after obtaining the explicit consent of your guardian; the guardian shall properly manage the minor's website access behavior and the use of accounts of various third-party cooperative platforms, protect the security of the minor's personal information, and supervise the minor's process of using the Services.
2. We will not take the initiative to collect minors' personal information. If a minor visits the Company's website and uses the Services, with the consent of the guardian, we will only collect the information necessary to realize the Services, and will not use it for any purpose unrelated to minors, nor share minors' personal information with third parties (except as otherwise stipulated by laws and regulations), and strictly abide by the relevant requirements of the developer backends of various third-party cooperative platforms on the protection of minors' personal information.
3. If the guardian finds that the minor's personal information has been improperly collected or used, he/she can contact us to apply for the deletion of the relevant information. After verifying the guardian's identity, we will delete it for you in a timely manner and take measures to prevent it from happening again; if it involves the issue of minors' information in the services associated with third-party cooperative platforms, we will cooperate with the corresponding platforms to handle it simultaneously.
4. In accordance with the relevant laws and regulations and the requirements of various third-party cooperative platforms, we will set up a minor protection mechanism on the Company's website and associated services to restrict the access scope and interactive behavior of minors and guide minors to use the Services healthily and reasonably.
8. Revision and Notification of Privacy Policy
1. This Privacy Policy will be revised in a timely manner in accordance with the update of relevant laws and regulations, the adjustment of the rules of the developer backends of various third-party cooperative platforms, and the optimization of the Company's website services. The revised Privacy Policy will be more conducive to protecting your personal information rights and interests, and at the same time ensure compliance with the relevant requirements of the developer backends of various third-party cooperative platforms, facilitating the filling and review of the backends of each platform.
2. If there is a major revision of the Privacy Policy (such as a major change in the scope and purpose of collecting and using personal information, a major adjustment in the rules for sharing and transferring personal information, etc.), we will inform you in advance 7 working days through announcements on the homepage of the Company's website, pop-ups, private messages (including private messages of various third-party cooperative platforms) and other methods. The revised Privacy Policy will take effect only after obtaining your consent; if it is a non-major revision, we will issue a revision notice on the Company's website and update the content of the Privacy Policy filled in the developer backends of various third-party cooperative platforms. Your continued use of the Services shall be deemed that you have agreed to the revised Privacy Policy.
3. You can log in to the Company's official website at any time to check the latest version of this Privacy Policy.
9. Contact Us
If you have any questions, suggestions about this Privacy Policy, or need to exercise your personal information rights, make complaints and reports, you can contact us through the following methods. We will verify and handle it for you and feed back the result within 15 working days:
1. In-game customer service: Log in to this game, enter "Settings - Customer Service Feedback" to submit your needs;
2. Contact email: lazyluyong@live.com;
10. Other Provisions
1. This Privacy Policy shall take effect from the date you agree to it and shall remain in effect until the date the Services are terminated.
2. If the provisions of this Privacy Policy are inconsistent with the relevant laws and regulations and the rules of the third-party cooperative platforms, the relevant laws and regulations and the rules of the third-party cooperative platforms shall prevail; if there are any unmentioned matters, they shall be handled in accordance with the relevant laws and regulations, the rules of the third-party cooperative platforms and industry practices.
3. The final interpretation right of this Privacy Policy shall belong to [FIREFLY TECH HK CO., LIMITED].